US orders ship by e-packet, which is a US postal service product. US orders usually take between 12 and 20 days to arrive at their destination, but can take longer from time to time.
International orders most often take between 15 and 30 days to arrive at their destination, but sometimes take up to 40 days depending on where you are in the World. Occasionally, depending on various factors like customs, Worldwide orders can take in excess of 50 days to arrive.
Delayed delivery - in very rare instances, packages may take longer than the stated expected timeframe. Unfortunately, we are unable to control shipping times and any unexpected delays that may occur en-route and we seek your understanding and patience should this occur. In such cases, we will ship out a new package if there is no tracking updates for more than 30 business days (Russia, Lebanon, Kuwait, Columbia - 60 days). This may especially be true during the busier holiday seasons at the year's end (November to December months).
PROCESSING TIME VS SHIPPING TIME
Please note that processing time (4-6 business days) is different from shipping time and should be added to the total delivery time. Orders generally take 4-6 business days to be fully processed (checked, packed, forwarded to logistics and sent forth to the post office).
After your order has been processed, your package will then be picked up by our shipping company for dispatch. An email with your online tracking information and details will then be sent to your email address we have on file about 2 business days later.
CANCELING AN ORDER
Once an order is placed, we will not be able to cancel it after 4 hours as your order might have already been processed. Please do drop us an email at Sonsjewelers@gmail.com as soon as possible if you'd like to cancel an order that you have just made. If the order has already been processed and ship, then you must wait for the item to arrive and must return the item to us. We will provide a an address for you to return the item (you must cover the cost of shipping). Once we receive the item we can then investigate the item and prepare the the refund process. Once we notify you of the refund, please allow 3-5 business days for the refund to show in your account. We do not have control over how fast this transfer of funds will show, so please be patient.
We are not responsible for any packages returned to us as refused, unclaimed, undeliverable, or because of incorrect or insufficient address. Unclaimed items are subjected to a 25% restocking fee or 15USD redelivery fee to cover postage costs.
CUSTOM / DUTY FEES
Custom fees are the responsibility of the customer. Please check with your local customs agency regarding fees. Also, kindly note that in rare occasions, custom agents may delay delivery of some packages. We highly encourage customers to register an account with us to keep track of your order.
In some instances, an order may be split into different packages for any of the following reasons: Certain items may be on backorder / Weight restrictions for regular shipping imposed by the post office / Different designers/warehouse location (we work from multiple warehouses to bring you the best selections at affordable prices)